Sweetwine Travel Services
PROGRAM TERMS AND CONDITIONS
Please read the terms and conditions
Passports and Visas
All passengers are responsible for assuring they have the proper (legal) documents required for travel. A valid US passport is required. The passport must be valid for six months beyond your travel date. Names provided to Sweetwine Travel Services for customers must be an exact match to the photo ID that will be used during travel.Passengers must check with the respective consulate (s) or Visa agency to determine whether visas are required. Visit www.travel.state.gov for up to-date requirements.
The customer is responsible for all fees and expenses that may be incurred due to an incorrect name, or to the denial of travel due to an incorrect name. A name revision fee will be assessed by Sweetwine Travel Services of $ 75.00 for name corrections or revisions, in addition to other fees assessed by airlines or other suppliers.
Check with your healthcare provider for up-to-date requirements. You may also check the Center for Disease Control www.cdc.gov for their recommendations. Required inoculations, if any must be recorded by passengers health practitioner on a valid vaccination certificate which the passenger must carry for proof of inoculation where required.
Airfare once purchased is non-refundable. However some airlines may allow usage of ticket for one year from date of original travel. It is the responsibility of the traveler to check with the airline. Sweetwine Travel is not responsible for any change/cancellation penalties associated with these non-refundable airfares.
Airline Seat Assignment
As a courtesy service, airline seat assignments are requested on your behalf. Some airlines do not allow for pre-seating and require this be done at airport check-in only.
Airline Frequent Flier Programs
Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. We highly recommend passengers to provide their frequent flier account information at check-in or online.
Airline Taxes & Fuel Surcharges
If you purchase airfare, airline taxes and fuel surcharges are included. Prior to completion of full payment there is a potential for a price increases(s) due to increases in government -levied taxes and fees and /or fuel surcharges. To avoid potential air increases you may choose to accelerate your final payment in order that your tickets may be issued. Once issued, airline tickets are no longer subject to potential increases.
All request for cancellation must be in writing to Sweetwine Travel Services. Initial deposits are non-refundable. For cancellations, the following per person cancellation fees apply.
120-90 business days prior to departure 50% of total price
89-30 business days prior to departure 75% of total price
29-1 business days prior to departure 100% of total price.
If a guest cancels within 90 days to departure resulting in a single supplement charge, the guest, who is cancelling will be responsible for that charge.
Reservations & Deposits
Reservations should be made as early as possible to guarantee desired departure dates. A non-refundable deposit is due at the time of reservation. If payment is not received by the due date, airline and all other reservations will be cancelled. Sweetwine Travel is not responsible for any penalties, fare increases or fees incurred due to late payment.Last minute reservations made within thirty days of departure must pay by credit card, money order, certified check or debit card. Credit card payments are subject to a 3-5% service fee in addition to the total cost of the trip.
Code of Conduct
For all tours we aim to foster an environment of respect that allows al our guests to enjoy their group vacation. Guests who are disruptive, endanger the group or the travel experience, or break local laws may be removed from the program with no refund due and at their own expense. Sweetwine Travel Services reserves the right to accept or reject any program guest.
No refund will be made for any service in the Tour Price that is not utilized by the guest and in the event that the guest does not utilize any part of the scheduled itinerary for any reason whatsoever, such guest shall be responsible at own expense for all and any substitute arrangements.
No name change can be made. In order to change participants, your original reservation must be cancelled and a new reservation made reflecting the correct configuration of guests. Any non-refundable deposits paid on the original account will not apply to the new booking. The new booking made will be subject to normal non-refundable deposit requirements.
Guest are required to verify that the information shown on their reservation/registration is correct. Guests will be responsible for any and all change fees with airlines, and other providers in result of incorrectly advised names, visa and passport information.
If you have a special request for a facility or service e. g. adjoining rooms or low floor, we shall pass these on to the relevant supplier but cannot guarantee that it will be met and we shall have no liability to you if it is not met.
All prices are charged per person based on two persons sharing a room. Sweetwine Travel is Not responsible for roommates or matching guests. All tours are based on tariffs, taxes, and rates of exchange in effect at the time of printing. Sweetwine Travel Services reserves the right to increase tour prices due to fluctuations in tariffs, taxes of exchange, or group reductions. These rates are subject to increase without notice. If such rates change prior to departure surcharges may also apply.
Customers requiring special facilities, services or accommodations must disclose such needs to Sweetwine Travel Services at time of reservation. Wheelchair - accessible transportation and accommodations may be requested, but cannot be guaranteed. Available accommodations standards vary by hotel/cruise ship and are not within the control of Sweetwine Travel Services. Your foreign destination may not conform to the United States Americans with Disabilities Act requirements, and facilities for disable persons may be extremely limited. Sweetwine Travel Services assumes no liability for the failure for the provision of accommodations by a travel vendor.
Additional fees for baggage may apply. Please contact the airline or refer to its website for detailed information regarding their checked baggage policies.
We always highly recommend that all travelers purchase travel insurance for their vacation package. Missing a vacation is bad enough. Losing money you paid for your vacation is even worse. Travel protection plan is recommended by Sweetwine Travel Services and is underwritten by Travelex Insurance Agency. Your premium is related to your trip cost and age. For a summary of the plan details on coverages, benefits, limitations and exclusions of the protection plan please refer to the Description of coverage by visiting www.travelexinsurance.com
All passengers are required to complete a passenger reservation form prior to travel and by doing so, formally accept Sweetwine Travel Terms & Conditions which is included on the form.
Release of Liability
Sweetwine Travel Services does Not own or operate any entity that provides good and or services for your travel including , without limitation: lodging facilities, motor coach or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers etc. All such persons and entities are independent contractors and not affiliated with Sweetwine Travel Service. As well Sweetwine Travel Service is not liable for any negligent or willful act or failure to act on the part of any travel service provider or any third party. Sweetwine Travel Service is not responsible for any injury, loss , death, inconvenience, delays , or damages to persons or property in connection with the provisions of any goods or services, whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, or civil unrest, insurrection or revolt, animals, strike or other labor union activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation, or any failure of any transportation mechanism to arrive or depart on time. If due to weather, flight schedules, or other uncontrollable factors requiring you to spend additional nights you will be responsible for your own hotel transfer fees and meals cost.
Assumption of Risk
Passengers are required to sign a Release of Liability and Assumption of Risk Form
Sweetwine Travel is not responsible for any errors, omissions or misquotes contained in their brochure, flier, invoices or other promotional documentation. The content of said brochure or promotional documentation, invoices may be changed anytime ( including but not limited to rates and itinerary) without notice and at Sweetwine Travel sole discretion. Sweetwine Travel reserves the right to re-invoice if we have displayed the incorrect amounts. Sweetwine Travel Terms can be changed at any time. In no event shall Sweetwine Travel be liable for any direct, indirect, punitive, incidential, special or consequential damages arising out of, or in any way connected with the use of this website,or for any information, products, and services obtained through this website, or otherwise arising out of the use of this website.
California Seller of Travel
Sweetwine Travel Services is a registered Seller of Travel with the State of California registration # 2035553-40. California law requires certain sellers of travel to have a trust account or bond. Sweetwine Travel has a trust account and is required to deposit $ 100% of all customer funds into a business account.
CST # 2035553-40
Registration as a seller of travel does not constitute approval by the State of California